CANCELLATIONS & POLICIES (FAQ)

What is your cancellation policy?

All appointments require a minimum of 72 hours’ notice for cancellation or rescheduling. This policy is agreed to at the time of booking.

What is the deadline for completing required forms?

All required intake and consent forms must be completed at least 72 hours before the scheduled appointment. Treatment cannot proceed without completed documentation.

What happens if forms are not completed on time?

If required forms are not completed by the 72-hour deadline, the appointment cannot proceed and is treated as a late cancellation, as the time cannot be reassigned.

What happens if the therapist arrives late or the session needs to end early?

This is a mobile service, and session timing may be affected by travel, access, or scheduling constraints.

If the therapist arrives late due to factors outside the patient’s control, session time may be adjusted where scheduling allows.

If an extension is not possible, the session proceeds within the remaining scheduled time. Fees are not adjusted.

If the session is delayed or must end early due to patient availability, access issues, or readiness of the treatment space, fees are not adjusted.

What is considered a no-show?

A no-show occurs when the patient is not available at the scheduled appointment time, does not provide access to the treatment space, or is unreachable at arrival, and the session cannot proceed; this is treated as a late cancellation

Final note

Massage therapy is a regulated healthcare service in Ontario.

Care is guided by assessment, consent, safety, and patient response.